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Printer Turns Off Unexpectedly 

Issue 

You may encounter your printer turning off unexpectedly while you are using it or when it is idle. This can be annoying and interrupt your work. This issue can have different causes, such as power supply problems, firmware issues, or environmental factors. You can try the following steps to troubleshoot and fix this issue. 

Steps to Resolve 

  • Check the Power Source 

  1. Make sure the power cord is firmly connected to both the printer and the power outlet. 

  1. Test the power outlet by plugging in another device to see if it works properly. 

  1. Avoid using power strips or surge protectors that might be faulty. 

  1. Look for any visible damage on the power cord and adapter. If they are damaged, replace them with genuine Adatum replacement parts. 

  1. Use the power cord and adapter that came with your printer. Using other accessories might cause compatibility issues. 

 

  • Update Firmware 

  1. Make sure your printer's firmware is up to date. Visit the Adatum Printers Inc. website to download the latest firmware update for your model. 

  1. Follow the instructions provided to install the firmware update. 

 

  • Adjust Power Settings 

  1. Go to the printer's control panel and find the power settings menu. 

  1. Check the sleep or power-saving settings and change them if they are set to turn off the printer too quickly. 

  1. Turn off the auto-off feature if it is on. 

 

  • Environmental Factors 

  1. Make sure the printer is in a well-ventilated area and not overheating. 

  1. Avoid placing the printer in areas with high humidity or temperature changes. 

 

  • Reset the Printer 

  1. Do a hard reset by turning off the printer, unplugging it from the power source, and waiting for about 60 seconds. 

  1. Plug the printer back in and turn it on to see if the issue continues. 

 

  • Check for Internal Errors 

  1. Use the printer's diagnostic tools through the control panel to check for any internal errors or issues. 

  1. Follow any suggested actions provided by the diagnostic tool. 

When to Contact Support 

If the above steps do not fix the issue, there may be a more complex hardware or software problem. Contact Adatum Printers Inc. customer support for more help. 

Contact Information: 

  • Phone: 1-800-ADATUM 

  • Email: support@adatumprinters.com 

  • Live Chat on website 

Adatum Printers Inc. is committed to providing excellent support and ensuring your printing experience is seamless and efficient. Thank you for choosing Adatum Printers Inc. for your printing needs.